Mr Coaster FAQ's
If you can't find the answer to your question here please don't hesitate to contact us at Mr Coaster by phone or email.
We deliver products Australia wide (Victoria, New South Wales, Australian Capital Territory, Queensland, Northern Territory, Western Australia, South Australia and Tasmania) and overseas using a range of freight companies as we are located close to airports, shipping docks and a wide range of freight company depots. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs for national deliveries are calculated in the shopping cart and will be added to the order total before checkout. Contact us directly for International shipping costs. Orders are despatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location. Whether you are in a capital city (Melbourne, Sydney, Canberra, Brisbane,Darwin, Perth, Adelaide or Hobart), country, remote or international we will organise to deliver your parts to you. Please contact us on 03 54207551 to enquire about delivery to your location.
Mr Coaster is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and all pricing is true and correct. In the event that an ordered item is unavailable we will notify you within 2 business days to arrange an alternative item, a backorder or a full refund.
Mr Coaster warranty customer satisfaction for a period of 30 days from the date of purchase on all mechanical parts sold, unlimited kilometres. If for any reason you are not satisfied within the terms and conditions of the warranty, return the part with your receipt for replacement part or your complete refund.
PETROL ENGINES: Mr Coaster will, in addition to, the first 30 days warranty supply the customer with s good second hand replacement for any component of the long engine that may become faulty for a further five months (does not include rings, bearings, gaskets or oil seals)
DIESEL ENGINES: In addition to the long motor, the injector pump is included in the 30 day warranty.
DIFFERENTIALS : Are guarante ed for an additional 60 days taking them to a total of 90 days.
TERMS AND CONDITIONS
It is the responsibility of the customer to use the correct oil and lubricants and to keep them at the correct level. Our guarantee does not cover any component that has broken down due to lack of oil or lubrication. All oil, fuel, air filters and hoses should be replaced.
Mr Coaster's warranty does not extend to damage done by a timing belt failure. Timing belts should be checked before installation and replaced if necessary.
All guarantees and warranties are null and void if assemblies such as engines, gearboxes, diffs and electrical parts are dismantled.
Any labour costs are the customer's responsibility. Mr Coaster does not pay for any fititng or refitting charges. Mr Coaster will not be responsible for any consequential damage or costs that may arise from the use of our parts.
We cannot warranty our electrical components if other sections of your electrical system are causing our component to prematurely deteriorate.
Parts will only be accepted back if they are in the same condition as sold.
Freight can be arranged on behalf of the customer but goods are deemed to have left our possession and the customer deemed to have taken possession after the goods have left our premises or left our delivery driver's possession. Any goods in transit are the customer's responsibility, including freight costs and insurance. Returns will only be accepted if returned to our premises, freight pre paid unless arrangements have been made with Mr Coaster at which time you will be directed which carrier and mode of transport shall be used.
Panels and interior parts are sold as inspected and will only be accepted back if the incorrect model has been sent. In this case a full refund will be given if in the same condition as which they were sold.
Mr Coaster has excellent advisory staff with over 50 years experience combined to help guide you through selecting replacement parts as well as parts for conversions.
Mr Coaster warranty customer stisfaction for a period of 30 days from the date of purchase on all mechanical parts sold, unlimited kilometres. If for any reason you are not satisfied within the terms and conditions of the warranty, return the part with your receipt for replacement part or your complete refund.
You are able to pay in many ways including Bank Transfer, Credit Card, PayPal or Cash.
Maintaining the security of cardholders’ account data is important to us. When purchasing from Mr Coaster your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre firstname.lastname@example.org
Mr Coaster is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.